|
Home | About us | Services | FAQ's | Overview | Buy | Contact us | |
Want to know about our redundancy?
Remote & On-site Facility Monitoring
|
Kudo's to your company! I had previously used a different call center to provide services to two of my companies. Even though they had been listed on a reliable web site, their service performance was a joke. Agents were too few to handle support requests, emails sat in queues for over 24 hours without response and on some days as much as 79% of the customer contacts they made resulted in a failed response. After I spoke to their management in person I could easily understand that it was a problem from the top down. I'm happy to now to be a part of the LCS team where I know their level of service commitment is unmatched. J. Andrew Web hosting provider, USA |
 | ||
|
 |
|
|
If you're like the majority of our web site visitors who eventually become a client, you've clicked on this about us page to not only learn more about us, but to see how much experience we helping companies do business. We are not a software company that is attempting to sell you a solution that's offered by many other vendors. We are a call center which provides you with a private labeled resource that will help increase the quality of service your customers receive. The service we provide is mission critical and because of this, so is our infrastructure, allowing us to provide maximum uptime for our clients and their customers. Our call center facility has redundant data connectivity paths to the Internet (allowing not only load balancing but fault fail-over capabilities), Uninterruptible Power Supplies (UPS), as well as a primary and backup diesel generator with 48 hours (at full load) of on-site fuel storage. Agent/Operator Stations: When it comes to the tools that our agents use when working on your account, you be rest assured that they are using quality equipment and professional software. The typical workstation that our agents use are CPU's with Dual Core processors, 512Mb-1Gb RAM, separate Audio & 256Mb Video boards, 7200 RPM Western Digital Drives and at minimum a 17" Monitor. The Operating System of choice is Microsoft Windows XP Professional - fully licensed and up-to-date assuring no lapse in security issues. Security: Our networks are firewalled, all internal communications are by secure encrypted channels and our systems are regularly scanned for any possible security issues. Remote office locations are connected by VPN, facilities are monitored by cameras, agent workstations are monitored / recorded for tracking of activities, and all locations are protected by a minimum of 2 armed guards at all times. Rest assured, that we are secure. We are a privately held corporation and one that has invested heavily in quality people resources and a solid infrastructure. The training and re-training skills enhancement programs that we provide to our agents amounts to thousands of training hours per month in order to achieve the highest level of customer service that we can provide. If you're a business doing business on the Internet and have a need for outsourced customer service, LiveChatService is the company that you should be working with. LiveChatService.com is a service provider of live web site chat services operating directly on your web site (private labeled so that your customers will never know we are providing you services) or we can act as your inbound voice customer service department. We strive to help increase your company's sales and improve its customer service.. and we've been providing these types of services since 2003. Our staff is well seasoned and has been providing Internet related services since 1997. LiveChatService's sales and support solutions are designed to easily integrate with existing e-Commerce and Customer Relationship Management (CRM) systems or we have the ability to assist you converting to such a system, as the benefits are immeasurable. Our service portfolio includes a comprehensive, fully integrated set of tools, including collaboration, support automation, order fulfillment and billing services. Clients using our Call Center services benefit from improved first contact resolution rates, decreased incident resolution times. This leads to increased customer satisfaction. The bottom line for your company will be reduced costs, improved corporate productivity,
increased support operation efficiency, increased customer acquisition and retention, as well as greater revenue potential. By employing LiveChatService
your company will be on a path to greater success. |
|
 | ||
|
Copyright © 2004-2009, Live Chat Service - All Rights Reserved. |
|