General Service FAQ's
1. How do I sign-up for your service?
2. What type of hardware do I need on my web server?
3. Can you send customers to special
URL's?
4. Can I format some of the replies I
wish for you to use?
5. Can operators initiate chat with
visitors?
6. Can I view information about the
visitors which...
7. How do I customize the popup chat window?
8. How may the online/offline status buttons be customized?
9. What upgrades do I need to do for
my web site?
10. Can I resell your services?
1. How do I sign up for your service?
Simply complete a contact us form so that we may provide you with
a quotation of services. Prefer phone? We're open 24 hours per
day, just ask for our business development department.
2. What type of hardware to
I need on my web server?
For web hosting providers, you will not need not alter your server setup,
in most situations. Our services are added to your web site according to
your needs. In situations of web site chat, you'll simply link to
our chat system (customers will not need to install any other software on
their pc because the chat system runs via regular Internet web browser)
and we'll begin providing you with web site sales and support
services. If you already use your own chat system you will simply
create chat logins for our agents.
After adding the necessary links to your web pages your customers
can request service from any computer
connected to the Internet.
For other types of services such as inbound telemarketing, order
verification, etc., we'll work with you to insure that all
necessary changes to your ordering system, etc., if needed, are
done properly so that we may integrate with your network.
3. Can you send customers
to special URL's?
Yes, we have the ability to customized your web visitors'
experience while they are in contact with our support services for
situations where you may direct clients to special web pages while
in on-line chat sessions.
4. Can I format some of
the replies I wish for you to use?
Yes, we have the ability to use scripted responses for those
situations where you want a formatted reply to be given to your
web site visitors or inbound callers.
5. Can web operators initiate chats with visitors?
Yes.
Depending upon the amount of contact you want us to have with your
customers, we have the capability to pro-actively chat with
visitors to your web site, before they would typically click on
the icon to initiate a chat session.
6. If I subscribe to web
site services, can I view information
about the visitors that have called, chatted or eMailed?
Yes, our Support
Log-n-Track ™ CRM allows you to view all recorded
incidents for better auditing of the services that you purchase
from us. All data is entered and stored in real-time.
7. If I subscribe to your
web sales or support services, how do I customize the popup chat window?
During the setup process we will obtain all customized details
from you related to how you wish your customers to be greeted,
what logo's they will see, etc. We are a private labeled solution
so your customers see information about YOUR company, not ours.
8. How may the online/offline status buttons be customized?
For those subscribing to our web site sales and support services,
you may provide an icon for use on your web page for on-line chat
live links. We can also provide you with generic artwork for this
purpose.
9. What upgrades do I
need to do to my web site?
If you're using our on-line chat service you or your webmaster
will need to add a link onto your web pages which allows your web
site visitors to click on a Chat Now icon.
10. Can I resell your
services?
Yes. We have a program that allows webmasters and technical
support consultants to blind our support staffing with your
clients needs. An overview of the details is located on our
reseller page.
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