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Outsourcing customer service not only eliminates challenges
associated with staffing schedules 24 hour per day (every day of
the year), but it also provides all the benefits associated lower
overhead costs and
enhanced customer satisfaction.
We are a full-service inbound/outbound call center, providing
sales, support, technical support, reservation services, via live
web site chat, email, helpdesk and or voice services.
For ISP's, please see specific details on our
web hosting and Internet support
page.
Our hospitality service overview is available at
SnoozeHere.com
and for restaurant services, please visit
DiningReservations.com
| Advantages of our
Customer Support Services |
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We never close or go home for the day, not
even on holidays! |
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We provide private labeled support services,
this means, your customers continue to be assisted with
your band name, not ours |
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Customer issues can be resolved immediately
by our staff, instead of the next-business day when you get
on-line to check email |
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Free Access to our
Log-n-Track™ CRM,
which provides you with up-to-the-minute details on the
processing of your customer issues |
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In-house programming department for custom
solutions |
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Well experienced Internet staff |
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Security conscious - we know how to handle
sensitive data |
Sales & Marketing
Advantages
(sales / inbound telemarketing) |
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Ad campaigns can be maximized |
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Immediate information for potential customers |
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Scripting capability allows you to control
information |
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Order Entry / Credit Card Processing |
Our philosophy of connecting you to your customers is our #1
priority. With over 8 years of on-line Internet experience, we
understand the challenges you face as Internet Service
Providers assisting your customers.
| Technology
Experience Advantages (hosting) |
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OS: Linux |
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Domain Registration related issues,
registrations, renewals, redemptions, DNS adjustments |
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Control Panels:
Plesk |
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Billing Systems:
Modernbill |
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Services: Apache, sendmail, qmail, DNS, php,
MySql, perl, SSH, Telnet, etc. |
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Custom programming capabilities & trouble
shooting |
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3 - Tier Support staff: Tier 1, Tier 2 &
System Administrators |
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Dedicated Billing Department Assistance |
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Shared or Dedicated support staff available |
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A support staff that keeps your best
interests in mind |
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