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Outsourcing customer service not only eliminates challenges associated with staffing schedules 24 hour per day (every day of the year), but it also provides all the benefits associated lower overhead costs and enhanced customer satisfaction.

We are a full-service inbound/outbound call center, providing sales, support, technical support, reservation services, via live web site chat, email, helpdesk and or voice services.

For ISP's, please see specific details on our web hosting and Internet support page.

Our hospitality service overview is available at SnoozeHere.com and for restaurant services, please visit Dining­Reservations.com
 
Advantages of our Customer Support Services
We never close or go home for the day, not even on holidays!
We provide private labeled support services, this means, your customers continue to be assisted with your band name, not ours
Customer issues can be resolved immediately by our staff, instead of the next-business day when you get on-line to check email
Free Access to our Log-n-Track™ CRM, which provides you with up-to-the-minute details on the processing of your customer issues
In-house programming department for custom solutions
Well experienced Internet staff
Security conscious - we know how to handle sensitive data

Sales & Marketing Advantages
(sales / inbound telemarketing)
Ad campaigns can be maximized
Immediate information for potential customers
Scripting capability allows you to control information
Order Entry / Credit Card Processing

Our philosophy of connecting you to your customers is our #1 priority. With over 8 years of on-line Internet experience, we understand the challenges you face as Internet Service Providers assisting your customers.
Technology Experience Advantages (hosting)
OS: Linux
Domain Registration related issues, registrations, renewals, redemptions, DNS adjustments
Control Panels: Plesk
Billing Systems: Modernbill
Services: Apache, sendmail, qmail, DNS, php, MySql, perl, SSH, Telnet, etc.
Custom programming capabilities & trouble shooting
3 - Tier Support staff: Tier 1, Tier 2 & System Administrators
Dedicated Billing Department Assistance
Shared or Dedicated support staff available
A support staff that keeps your best interests in mind

 

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